Being a successful coach requires tackling various responsibilities, including motivating, providing positive and constructive feedback, and otherwise getting the best performance out of engagement team members in the given situation. This module provides tips and techniques for critical coaching responsibilities.
Learning Objectives
Upon completion of this course, participants will be able to:
Recall how to motivate teams for engagement success
Explain the appropriate use of different coaching styles appropriately matched to the circumstances
Describe a process for engaging in difficult conversations
Recall a process for giving constructive feedback and creating professional development plans
Major Topics
Different ways to appropriately motivate others for performance, including nonmonetary awards
Modifying coaching style to the various specific situation, considering both task and relationship factors to give staff the support they need for success
Tips for engaging in difficult conversations with others, including staff, peers, supervisors and clients
Giving constructive negative feedback to staff, including creating an action plan for improvement
