Upon successful completion of this course, participants will be able to: Identify the issues impacting proper ethical behavior. Specify the inputs to the organizational behavior model. Describe the effects of discrimination in the workplace. Identify the classifications used for rating the abilities of employees. Specify the drivers of a person's attitude. Identify the triggers for cognitive dissonance. Recall which actions can improve job satisfaction. Specify what can trigger positive emotions. Describe the behavior of a narcissist. Specify how people can adjust their behavior to a situation. Specify the outcomes associated with the situation strength theory. Recall the underpinnings of attribution theory. Recall the different types of biases, and how they can impact goal achievement. Specify which cultural characteristics can be used to enhance a business. Identify intrinsic and extrinsic rewards, and state how they differ from each other. Recall the various techniques used to make jobs more interesting. Recall the requirements for empowerment to work. Specify the stages that a group goes through during its development. Identify the characteristics of a project using the punctuated-equilibrium model. Recall what norms are, and specify examples of them. Specify the factors that can alter the size of a group or its cohesiveness. Identify the essential components of a team. Recall the different types of teams and what they do. Specify the different types of positions on a team, and what each one is supposed to do. Identify the issues that can cause a team to be ineffective. Recall the characteristics of an ideal team member. Specify the characteristics of an effective team. Identify the different types of communication and when they are used. Recall the barriers to communication within a business. Specify the actions that can be taken to enhance the credibility of a leader. Identify the skills that a leader should have. Recall the specifics of the leader-member exchange theory. Specify the factors that support transformational leadership. Identify the characteristics of servant leadership. State the outcomes of a conflict spiral. Recall the options for dealing with conflicts, and the outcomes of each one. Specify the situations in which change initiatives are more likely or less likely. Identify the process for identifying change initiatives to enact. Recall how a vision statement should be tested to improve its odds of success. Specify how to lock in a change initiative for the long term. Identify the factors by which dependency can be used to gain power over others. Recall the actions associated with political behavior. Specify the actions that may be taken as part of impression management. Identify the indicators of the silo mentality. Recall where line and staff personnel are more likely to be located in a business. Specify the factors that influence a firm's span of control. Identify the actions that may be taken to perpetuate a firm's culture. Recall the actions that can be taken to enhance a company's organizational climate.

Overview of Organizational Behavior Impact on Ethical Behavior The Organizational Behavior Model The Goals of Organizational Behavior Levels of Diversity Taking Advantage of Diversity The Nature of Attitude Types of Attitude Characteristics of Emotions and Moods How Emotions are Used The Origins of Personality Personality Traits Impact of the Situation on Personalities The Judgement Process How Decisions are Made Organizational Decision-Making Factors Motivational Enhancements Characteristics of a Group Types of Team Players Types of Organizational Communication Leadership and Management Path-Goal Theory The Nature of Conflict Management Dealing with Uncertainty The Nature of Power Organizing as a Management Function The Need for Corporate Culture