The cost of quality is enormous, and can make the difference between industry-leading profits and sustained losses. In the Quality Management Fundamentals course, we describe the nature of quality, why it costs so much, and how to reduce that cost. The course covers a variety of topics, including total quality control, lean practices, process control, failure prevention, and root cause analysis. It also addresses supplier quality management and quality metrics. In short, this course is designed to give anyone a solid foundation in quality concepts and how to improve quality within a business.
Learning Objectives
Upon successful completion of this course, participants will be able to:
State how customers perceive quality.
Specify the characteristics of kaizen.
Describe the 14 points of management promulgated by William Edwards Deming.
Identify the types of waste reduction used in a lean practices initiative.
Specify how product audits are conducted.
Identify the issues with acceptance testing.
Recall the differences between median, mode, and mean.
Specify the characteristics of a control chart.
Describe how a cause-and-effect diagram is used.
Specify the nature of a Pareto analysis.
Specify how the plan-do-check-act cycle works.
Recall the typical contents of a supplier scorecard.
Recall the different types of quality metrics, and how they are calculated.
Major Topics
Types of Quality
Total Quality Control
Lean Practices
The Cost of Quality
Process Control
Quality Management Tools
Supplier Quality Management
Quality Metrics
