This course covers pervasive topics concerning quality management systems, such as total quality management (TQM), benchmarking, and the ISO standards. A pervasive consideration is the pursuit of quality in all aspects of the organization's activities. Benchmarking and TQM are aspects of the modern approach to quality. Quality management has been recognized by the International Organization for Standardization, which has issued quality assurance standards.
Learning Objectives
After completing this course, participants will be able to:
Identify the difference between quality of design and quality of conformance.
Recognize major components of Total Quality Management (TQM).
Identify the different types of quality costs.
Recognize major quality standards and different techniques for measuring quality.
Recognize the benefits and characteristics of a benchmarking program to improve overall quality.
Major Topics
- Quality Management and Benchmarking
Principles of TQM
Two Different Views Concerning Optimal Quality Costs
Quality Cost and Performance Reports
APQC's Benchmarking Methodology
- Plan, collect, analyze, and adapt
Benchmarking Code of Conduct -Guidelines and Ethics
Basic Requirements of an ISO QMS
