The role of a supervisor is both critical to organizational effectiveness and challenging to execute, often determining the success or failure of the entire organization. This CPE course is tailored specifically to equip both aspiring and experienced supervisors with the essential knowledge and skills needed for effective supervision. It addresses the complexity of the supervisory role, from decision-making processes to team productivity and conflict resolution. The course explores the intricate aspects of supervision, such as management by objectives (MBO), planning, organizational structure, and communication improvement strategies. For potential supervisors, it provides a thorough introduction to the challenges they will face, and for seasoned supervisors, it offers a valuable review and fresh perspectives on various supervisory tasks. Additionally, this online CPE class covers critical areas like motivation theories, employee counseling, performance appraisals, and managing diverse groups. By completing this course, participants will be well-equipped to enhance their supervisory skills, leading to improved team productivity and organizational success.
Learning Objectives
Upon successful completion of this course, participants will be able to:
Chapter 1
Identify the titles, roles and skillsets of supervisors.
Recognize different decision-making processes and the beneficial aspects of each.
Chapter 2
Recognize examples of how to improve work objectives and understand the concept of management by objectives (MBO).
Recognize the planning process and the supervisor's role in planning.
Chapter 3
Identify the rationale behind organizational structure and recognize how roles and individuals interact within the structure.
Recognize ways to improve communication within the organization.
Chapter 4
Recognize different motivation theories and strategies.
Identify examples of training experiences.
Chapter 5
Recognize the steps necessary to improve team productivity.
Identify ways to help counsel employees and recognize the value and attributes of performance appraisals.
Chapter 6
Identify the root cause of absenteeism and tardiness problems.
Recognize the effects of conflicts within an organization.
Chapter 7
Identify the regulations and the enforcement policies governing diverse groups.
Recognize different methods for confronting problem employees.
Chapter 8
Identify the elements within a labor contract and recognize how to minimize labor grievances.
Recognize the reasons for disciplinary action and the disciplinary steps a supervisor can take.
Chapter 9
Identify typical cost categories and cost reduction strategies.
Identify unsafe conditions in the physical environment and ways to help prevent accidents.
Chapter 10
Identify different ethical standards and elements of organization politics.
Chapter 11
Identify ways to establish good work habits and improve time usage.
Identify self-development programs for career advancement.
Major Topics
The Supervisor's Role and Making Decisions
Objectives, Supervisory Planning and Control
Organizing, Delegating, and Communicating
Motivation and Employee Development
Building Team Effort, Counseling and Appraising
Handling Absenteeism, Tardiness and Conflict
Discrimination and Supervising Problem Employees
Labor Contracts and Discipline Issues
Reducing Costs and Supervising Safety
Ethics and Organizational Politics
Managing Supervisory Time and Self-Development Programs
