Key performance indicators can be used to focus a company's attention on what matters most to its current and future success. In the Key Performance Indicators course, we examine the nature of key performance indicators, how they can be derived and ranked, and how to avoid their negative effects. We also discuss the implementation process for a system of key performance indicators, and many related issues.
Learning Objectives
Upon successful completion of this course, participants will be able to:
Recognize the elements of a key performance indicator.
Specify how key performance indicators are linked to critical success factors.
Describe the potential negative effects of a key performance indicator.
Recognize the areas in which a key performance indicator implementation project may fail.
Major Topics
The Key Performance Indicator
Critical Success Factors
KPI Derivation Problems
Key KPI Considerations
KPI Software
