Good communication, oral or written, is key to success in business life. This course is intended to assist businesspeople in gaining an understanding of the communication process, writing and organization methods, and oral aspects of communication in business. Effective Business Communications is intended for people in business who have not recently studied business communications as part of their formal education.
Learning Objectives
Upon successful completion of this course, participants will be able to:
Chapter 1
Identify elements of the communication process.
Identify the influence of behavioral science on management and communication.
Chapter 2
Define examples of kinesic communication.
Identify examples of metacommunication.
Recognize examples of effective word usage.
Chapter 3
Identify simple, compound and complex sentences.
Differentiate between positive and negative sentences.
Recognize several techniques for emphasizing an idea.
Chapter 4
Identify correct and effective use of paragraphs for different written reports.
Chapter 5
Identify elements for planning an effective message.
Chapter 6
Recognize the different types and usages of business messages.
Chapter 7
Recognize the different types of business communications that convey unpleasant messages.
Identify effective techniques of collection and credit notices.
Chapter 8
Identify effective sales and persuasive written communication.
Recognize the convincing evidence for a sales presentation.
Chapter 9
Identify effective elements for condolences or sympathy letters.
Recognize the components of other unique/special communication pieces.
Chapter 10
Recognize the attributes of a person who deserves a job.
Identify the information and content of an effective resume.
Chapter 11
Define the basics of good job applications.
Recognize strong components and usage of elements within an application.
Chapter 12
Recognize the nature of business reports.
Identify different research methods.
Recognize the logical steps in problem-solving.
Identify the best methods to collect and organize data.
Recognize organization methods to develop a better report.
Chapter 13
Recognize the report outlining process.
Define the steps to organize a report in logical sequences.
Identify effective introductions, findings, conclusions, and recommendations.
Chapter 14
Recognize the advantages of using tables, charts, and graphs in a report.
Identify the types of charts and graphs used to present quantitative data.
Chapter 15
Recognize an objective writing style.
Recognize the proper tense, accurate nouns and pronouns.
Identify the effectiveness of using common language.
Recognize useful devices for good transitions.
Chapter 16
Identify the factors that contribute to a finished report.
Recognize objectivity in a report.
Identify the proper use of documentation and footnotes.
Chapter 17
Recognize the characteristics of memos and short reports.
Identify the useful application of memos and shorter reports.
Chapter 18
Recognize the principles of effective listening.
Identify detrimental listening habits.
Recognize the four types of speaking styles.
Chapter 19
Recognize technologies used in business communications.
Major Topics
Effective Communication as a business professional
Choosing appropriate words
Planning, and constructing professional compositions for all circumstances
Preparing personal Resumes and Application Letters
Reporting
Listening and creating Oral Presentations
Technology in Business Communication
