Effective Collectionsis a comprehensive course designed to empower accountants with a broad range of strategies for managing overdue invoices. Authored by Steven Bragg, the course features a detailed exploration of various collection tactics, from maintaining positive customer relations to employing more assertive methods in challenging situations. Participants will benefit from learning about the use of collection agencies, small claims court, and involuntary bankruptcy processes. The course provides insights into the types of fee arrangements with collection agencies, their areas of expertise, and the criteria for selecting the right agency. Additionally, it covers legal techniques for expediting lawsuit resolutions and guidelines for when to pursue litigation. This course is particularly beneficial for professionals seeking to enhance their skills in managing overdue invoices effectively while balancing customer relationships and legal implications.
Learning Objectives
Upon successful completion of this course, participants will be able to:
Chapter 1
Recognize the different types of collection tactics.
Specify the situations in which A-B testing can be applied to collections.
Describe how a postdated check should be handled.
Chapter 2
Cite the types of fee arrangements used with collection agencies.
Specify the alternative areas of expertise that some collection agencies have developed.
Describe the criteria that can be used to select a collection agency.
Chapter 3
Cite the legal techniques that can be used to gain a more rapid resolution of a lawsuit.
Specify the circumstances under which litigation should or should not be pursued.
Recognize the situations in which a litigation solution is indicated.
Major Topics
Collection Tactics
Collection Agency
Litigation and Bankruptcy Tactics
