Teams are needed to solve problems and oversee projects; in many cases, they are the source of most of the innovation in a company. This course shows you how to create and manage high-performance teams. It does so by describing when to use teams, why it is critical to staff a team with a mix of personality types, and how to assemble the right team. The course also notes the importance of emotional intelligence, conflict resolution, and consensus building. It addresses many additional team topics, including how to manage a team, self-directed teams, and the decision-making process within a team. In short, this course provides an essential set of tools for accelerating team performance.
Learning Objectives
Upon successful completion of this course, participants will be able to:
Recognize the essential components of a team, the types of teams that can be formed, and their purposes.
Identify the types of team players and the characteristics of each one.
Specify the issues experienced by ineffective teams.
Recognize the characteristics shared by the best team members.
Specify the impact of team size on a team.
Understand the value and concerns associated with each type of communication method.
Specify the characteristics of an effective team.
Recognize the different types of listening that a team member can employ.
Identify the steps that can be taken to create a culture that favors teams.
Specify the types of decision-making systems that a team can use, when they work best, and when they can go wrong.
Identify the approaches that can be used to improve the quality of team decisions.
Recognize situations in which a team may be dispersed.
Specify how to create an emotional connection between the members of a dispersed team.
Major Topics
Introduction to Teams
Team Development
Team Management
Team Decision Making
Dispersed Teams
