With travel expenses ranking as the second largest controllable expense for many organizations, the need for an effective and efficient expense reimbursement policy is more crucial than ever. This course, led by industry expert Mary Schaeffer, addresses the persistent challenges faced by companies in managing employee expense reimbursements. Participants will explore common problems in the reimbursement process, from illegible receipts to unauthorized expenses and delayed approvals. More importantly, the course offers practical solutions, drawing from best practices in the industry. Attendees will learn how to establish clear processes for dealing with ambiguous receipts, develop policies to handle non-compliant reimbursement requests, and strategize for prompt managerial approvals. The course also delves into conflict resolution techniques within the reimbursement framework and highlights key areas where expense report fraud is likely to occur. By the end of this course, participants will be equipped with the knowledge and tools to streamline their organization's expense reimbursement process, minimizing errors and enhancing overall efficiency.
Learning Objectives
Upon successful completion of this course, participants will be able to:
Create processes for dealing with illegible receipts;
Develop a policy for dealing with reimbursement requests for items clearly not covered in the policy;
Identify strategies for dealing with managers who take too long to approve employees expense reimbursement requests;
Create practices to deal with conflicts around the reimbursement process; and
Pinpoint areas employees are most likely to cheat on their expense reports.
Major Topics
The Problem: Expense Report Abuses
Dealing with Missing or Illegible Receipts
Dealing with the Laggards
Dealing with Approved Reimbursement Requests for Items outside the Policy or Inappropriate Items
Steps to Reduce the Number of Questionable Requests for Reimbursement
Dealing with Employees Using Cards Deceitfully for Personal Gain
Dealing with Employee Misuse of Company Card
Dealing with Personal Items on Expense Reports
Strategies to Combat Inappropriate Expense Reimbursement Requests
How Employees Cheat on Their Expense Reports
The Ongoing Issue: Dealing with Expense Reimbursement Conflicts
