Today's competitive environment requires the CPA to be a strong negotiator. Attend this proactive webinar and learn to ask for the business and close the deal. Topics emphasize negotiation skill building, effective communications, telephone techniques and the negotiation "process." Also, cover the importance of the "human" side of negotiations including "empathy," "ego" and "needs." The webcast was originally broadcast on April 21, 2017. Note: There is a minimum passing rate of 70% for this course.
Learning Objectives
- Identify how to become a stronger negotiator including asking for the business and closing the deal.
- Recognize negotiation skill building, effective communications, telephone techniques and the negotiation process.
- Identify empathy, ego and needs as they relate to negotiations.
Major Topics
- Becoming a stronger negotiator.
- Negotiation skill building, effective communications, telephone techniques and the negotiation process.
- The role of empathy, ego and needs in negotiations.
