No team or organization is perfect, and we all experience conflict in our professional lives. How we manage conflict determines whether or not it ultimately helps or hurts our work. Learn how to tackle conflict positively by understanding sources of conflict, the damaging effects of unchecked negative conflict, how to react when conflict is directed at you, how to mediate when others experience conflict and how to create needed positive conflict. The webinar was originally broadcast on July 18, 2016. Note: The minimum passing rate for this course is 70%.
Learning Objectives
• Recognize the sources of tension and conflict at work.
• Determine action steps for effective conflict management.
• Identify when and how to instigate positive conflict.
Major Topics
• Sources and effects of, and managing, conflict
• Mediating
• Positive conflict
