This course is designed to equip practitioners with the essential strategies and tools needed to build and maintain long-term client relationships. Participants will learn about effective client retention plans and enhancing client satisfaction through personalized service. This engaging course will teach the importance of fostering client loyalty, reducing churn, and driving sustainable business growth.
Learning Objectives
- Understand the importance of client retention
- Implement effective client retention strategies
Major Topics
- Importance of client retention
- Understanding client needs and expectations through client satisfaction surveys and analyzing client feedback
- Developing effective client retention strategies
- Fostering client loyalty
- Handling client complaints and issues through effective complaint resolution
