May 15, 2026


Vendor Webinar


1 CPE

Generation Intelligence: Navigating the Generational Divide

May 15, 2026
Vendor Webinar
1 CPE

Generation Intelligence: Navigating the Generational Divide

Learning Objectives

    • Identify and differentiate the six generational cohorts currently shaping today's workforce and client base— Traditionalists (WWil), Baby Boomers, Gen X, Millennials, Gen Z, and Generation Alpha
    • and understand their defining events and workplace mindsets.
    • Recognize and overcome common generational stereotypes and communication breakdowns that hinder productivity and trust.
    • Apply strategies to adapt leadership, communication, and client service approaches to resonate with different generational preferences.
    • Build bridges across generations by understanding what each group values, how they view work, and how to foster mutual respect.
    • Create action plans for mentoring, onboarding, and retaining talent in a multigenerational environment, using tools like career lattices, flexible work models, and shared skill-building.
    • Enhance culture by shifting from competition to collaboration-honoring both experience and fresh perspectives.

Major Topics

  • Generations

CPE Credits Available

1 CPE
1
General

Things to Know About This Course

Course Level

  • Basic

Prerequisites

None

Advanced Preparation

None

Intended Audience

All business professionals

Provider

ACPEN

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